Contact Us

Got a question about a review, spotted something that needs updating, or just want to flag your own experience with an offshore online casino? This is where to reach us. We read every message that comes in, even if it takes us a little while to get back to you.

How to reach us

The quickest way to get in touch is by email at [email protected]. We aim to reply within a couple of business days, though it can take a little longer during busy periods. If your message relates to a specific casino review, it helps to mention the operator's name and the section of the page you're asking about — it lets us track down the right context faster.

What we can and can't help with

We're a comparison and review site, not a casino operator, so there are some limits on what we can do:

• Review feedback and corrections: if you think a bonus term, licence detail or payment method listed on one of our pages is out of date, tell us — we check and update our content and this kind of tip is genuinely useful.
• General questions about how we compare casinos: happy to explain our approach, what we look at, and why an operator sits where it does on our list.
• Account, deposit or withdrawal issues: these need to go directly to the casino's own support team, since we don't hold accounts, process payments or have access to any player's details. Each operator lists its own support contact on its site, usually with hours covering Australian time zones.
• Complaints about a specific casino: we can't intervene in individual disputes, but we do take reports seriously when they affect the accuracy of a review, and persistent issues raised by readers can influence how we describe an operator going forward.

Before you get in touch, a few things worth knowing

All the online casinos featured on Online Casinos are offshore operators, licensed outside Australia. If your question is about eligibility, age requirements or how licensing works for these sites, it's worth having a quick look at our reviews first, since we cover licence numbers, verification links and regulatory jurisdiction on each casino page individually — we're not able to give tailored legal advice by email.

If your enquiry touches on responsible gambling — setting limits, self-exclusion, or where to find support if gambling has stopped being fun — we've put together a dedicated Responsible Gambling page with practical tools and Australian support services. It's a better first stop than emailing us directly, since it covers most of what people ask.

For anything about who's behind Online Casinos, how we're funded, or how our review process works day to day, our About Us page has the background. And if you're after the fine print on how the site itself operates, that's covered in our Terms and Conditions.

Sharing your own experience

If you've played at one of the casinos we cover — whether it went smoothly or you hit a snag with a withdrawal, a bonus term or verification — we'd genuinely like to hear about it. Real player feedback is one of the things we use to keep our reviews grounded and current, alongside our own research into licensing, game libraries, payment options and mobile performance. It doesn't replace formal complaints to the operator or a regulator, but it does help other readers get a fuller picture before they sign up anywhere.

Response times and what happens next

Most emails get a reply within a couple of business days. If we need to check something with an operator or verify a licensing detail before we can answer properly, it might take a bit longer — we'll let you know if that's the case. We don't ask for sensitive personal or financial information by email, and you shouldn't need to send any to get help from us.